Frequently asked questions to help you buy a voucher, a gift box or an item - Hôtel du Cap-Eden-Roc
Are gift boxes sent immediately after purchase?
The sending of your gift box is immediate in digital version. You can also choose to have a gift pouch version sent to your home, with varying delivery times depending on the option selected, at our establishment Hôtel du Cap-Eden-Roc.
Is it possible to come to your establishment to purchase a gift box?
You can purchase a gift box directly on our e-commerce website. The boxes are available in a gift pouch version delivered to your home or a digital version sent immediately. You will thus be able to offer a unique experience to your loved ones at our Hôtel du Cap-Eden-Roc establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment, Hôtel du Cap-Eden-Roc.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order. The box is customizable according to your preferences and you benefit from immediate delivery in digital version. Enjoy the elegance and prestige of Hôtel du Cap-Eden-Roc.
Can I buy multiple gift boxes online for different people?
You can certainly offer multiple gift boxes to different recipients during your online purchase. Each box will be personalized according to your wishes and those of your loved ones, for a unique experience at Hôtel du Cap-Eden-Roc.
How do I create a group fund and invite people?
To create a group gift and offer a gift box to multiple people, select the dedicated option during your purchase. You can then invite participants by email or via a shareable link. The recipients will be able to book their dates directly with the Hôtel du Cap-Eden-Roc establishment.
How can I choose the amount for a gift card?
For a personalized gift check, you can freely choose the amount to offer, according to your budget, in our official Hôtel du Cap-Eden-Roc store.
How can I log in to my account?
To access your account, go to the login page of our website and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it. Enjoy the elegance and refinement of our establishment, Hôtel du Cap-Eden-Roc.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start your selection of gift boxes for Hôtel du Cap-Eden-Roc.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Hôtel du Cap-Eden-Roc gift boxes at the same time to give to your loved ones. All your gift boxes will be included in a single order, allowing you to make multiple people happy at once at Hôtel du Cap-Eden-Roc.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, directly on our Hôtel du Cap-Eden-Roc website.
How do I purchase or give a gift box?
To offer a gift box from Hôtel du Cap-Eden-Roc, select your preferred gift box from our options, add it to your cart, and personalize it with a message before finalizing your order. The lucky recipient can then book their dates directly with our establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift certificates offer the beneficiary the freedom to choose the experience they like among our services, in the elegance of our establishment Hôtel du Cap-Eden-Roc.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the specific conditions of Hôtel du Cap-Eden-Roc. You can book your dates with the establishment to fully enjoy your experience.
Is the gift box customer service reachable by email?
You can write to us at the email address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, for an exceptional experience at Hôtel du Cap-Eden-Roc.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM for any questions regarding your Hôtel du Cap-Eden-Roc gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information, directly from our establishment Hôtel du Cap-Eden-Roc.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment, Hôtel du Cap-Eden-Roc.
Is there a dedicated customer service for gift boxes?
Hôtel du Cap-Eden-Roc offers a dedicated customer service to answer all your questions about your gift box. You will find detailed information on our website and in the terms and conditions of sale.
Is there a dedicated FAQ for gift boxes?
This FAQ provides clear answers about using your gift box at Hôtel du Cap-Eden-Roc. You will find practical information about booking your dates, the validity of the gift box, and the included services.
Is spa access included in my gift box?
Access to the spa is included in certain gift boxes from Hôtel du Cap-Eden-Roc, such as the 'Dioramour: Lunch and Spa Treatment' box or the 'Lunch & Spa at Hôtel du Cap-Eden-Roc' box. Check the details of your gift box to confirm this service.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other guests at Hôtel du Cap-Eden-Roc, according to the establishment's conditions. They can enjoy the leisure facilities, elegant bars and restaurants, as well as the refined rooms, suites, and villas.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the accompanying information booklet, such as a tasting menu with food and wine pairings or a dinner at Le Grill restaurant, for example. You will find all the necessary information to fully enjoy your experience at Hôtel du Cap-Eden-Roc.
Is parking included in my gift box?
Parking is not included in your Hôtel du Cap-Eden-Roc gift box. For your convenience, parking options are available near our establishment.
Is breakfast included in my gift box?
Breakfast is not included in the Hôtel du Cap-Eden-Roc gift boxes. To enjoy a complete stay, you can add this service during your booking, subject to availability and the establishment's conditions.
Is special attention given to the recipient of a gift box?
Hôtel du Cap-Eden-Roc pays special attention to gift box beneficiaries, with carefully thought-out services for an unforgettable experience, such as gastronomic menus or treatments at the Dior Spa Eden-Roc. You can book your dates directly with the establishment and fully enjoy your stay in this mythical palace on the French Riviera.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink depends on the specific conditions of your gift box. The services offered by Hôtel du Cap-Eden-Roc include moments of relaxation and gastronomy in an exceptional setting, but it is advisable to check the details of your gift box to confirm the presence of a welcome drink at our establishment, Hôtel du Cap-Eden-Roc.
Should we bring towels to the Spa?
Towels are provided by the Dior Spa Eden-Roc during your visit. This way, you can fully enjoy your relaxation time without worrying about this detail. This attention to detail is part of the refined experience offered by the Hôtel du Cap-Eden-Roc.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. You can choose from different gift boxes, such as stays, gastronomic experiences, or treatments at the Dior Spa Eden-Roc, to offer a unique experience to each. All our gift boxes are available in our official Hôtel du Cap-Eden-Roc boutique.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. Delivery is quick, and you can choose to send your immediate digital gift box or a gift pouch version to their home. These options are available for Hôtel du Cap-Eden-Roc.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for bulk purchases of gift boxes, with a customized quote based on the ordered volume, at our establishment Hôtel du Cap-Eden-Roc.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options for gift boxes tailored to your needs, at our establishment Hôtel du Cap-Eden-Roc.
How do I correct an incorrect email address for a gift box?
Updating an incorrect email address on your gift box is possible according to the conditions of the Hôtel du Cap-Eden-Roc establishment.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account. The terms for leaving reviews are specified during your reservation at our establishment, Hôtel du Cap-Eden-Roc.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the Hôtel du Cap-Eden-Roc establishment.
Is there a dress code for the gift box?
The dress code at Hôtel du Cap-Eden-Roc is smart casual. For the restaurants, smart attire is recommended, while for the spa and beach activities, appropriate attire is required. Fully enjoy your experience at this emblematic establishment of the French Riviera, Hôtel du Cap-Eden-Roc.
From what age can I get a treatment?
The minimum age to enjoy a treatment at the Dior Spa Eden-Roc is generally 16 years old, but it may vary depending on the chosen services. For a relaxing and wellness experience, the spa at our establishment, Hôtel du Cap-Eden-Roc, offers a range of treatments suitable for all ages.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at Hôtel du Cap-Eden-Roc. The recipient can choose the dates that suit them, depending on the establishment's availability.
How can one access the hotel from the airport?
To reach Hôtel du Cap-Eden-Roc from the airport, you can choose a private car transfer or a taxi, which offer a comfortable and direct journey to the establishment. Enjoy the view of the Mediterranean on your way to Hôtel du Cap-Eden-Roc.
Is the establishment accessible to people with reduced mobility?
The accessibility of Hôtel du Cap-Eden-Roc for people with reduced mobility is ensured by adapted facilities, allowing everyone to fully enjoy their stay at this emblematic establishment on the French Riviera.
Are pets allowed in the establishment?
Hôtel du Cap-Eden-Roc accepts pets under certain conditions. For specific details, it is advisable to refer to the general terms of the Hôtel du Cap-Eden-Roc establishment.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box, notably for the Louroc Restaurant and Le Grill, where you can savor refined dishes with a breathtaking view of the Mediterranean. Conditions may vary depending on the offer chosen in our establishment, Hôtel du Cap-Eden-Roc.
What are the hours of operation?
The establishment's hours vary depending on the services and seasons. To make the most of your stay, you can check the hours directly on-site or on the Hôtel du Cap-Eden-Roc's website.
Is there parking available near the establishment?
Hôtel du Cap-Eden-Roc does not have on-site parking, but parking solutions can be found nearby. This mythical establishment on the French Riviera is located on a rocky promontory overlooking the sea, within a lush 9-hectare park, offering an experience of relaxation and discreet elegance.
What are the delivery methods for gift boxes/vouchers?
The Hôtel du Cap-Eden-Roc gift boxes can be delivered by email or by mail according to your choice. You can opt for a home-delivered gift pouch version or for an immediate digital dispatch by email, with a fast and secure delivery time.
Is postal delivery offered?
We offer to send our gift boxes to your home by post. You can also choose to send them immediately in digital format, depending on your preferences. All our gift boxes are available in our official Hôtel du Cap-Eden-Roc boutique.
In addition to gift boxes, is it possible to order or have items delivered?
Our official store offers only gift boxes for gastronomic and relaxation experiences at Hôtel du Cap-Eden-Roc. For additional items, you can check the services available directly at our Hôtel du Cap-Eden-Roc establishment.
Is the gift box available in physical format?
You can choose between a physical gift box or a digital version to offer an unforgettable experience to your loved ones at our Hôtel du Cap-Eden-Roc.
Is the box presented in a neat packaging?
Yes, the Hôtel du Cap-Eden-Roc gift box is presented in an elegant and carefully crafted pouch, ready to be given.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose immediate email delivery of your gift box for Hôtel du Cap-Eden-Roc. This digital version allows for instant gifting to the person you wish to spoil.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient during your order. Shipping fees vary according to the conditions of the Hôtel du Cap-Eden-Roc establishment.
Do you deliver gift boxes internationally?
The Hôtel du Cap-Eden-Roc gift boxes are delivered internationally, with varying shipping costs and delivery times depending on the destination. You can choose between a gift pouch version delivered to your home or an immediate digital send, for a unique relaxation and gastronomy experience on the French Riviera.
What are the delivery times for gift boxes by mail?
The Hôtel du Cap-Eden-Roc gift boxes are shipped within 48 hours by mail. You can also choose for an immediate digital delivery. Enjoy the delivery of your gift box directly to your home with Hôtel du Cap-Eden-Roc.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times are specified at the time of purchase, at our establishment Hôtel du Cap-Eden-Roc.
Is express delivery available?
The immediate sending of your digital gift box is available for quick and flexible use at our establishment, Hôtel du Cap-Eden-Roc.
How can I track my order?
You can track your order by logging into your account on our website. Once your gift box is sent, the lucky recipient can book their dates at our establishment, Hôtel du Cap-Eden-Roc.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preferences. The delivery is immediate in digital version, or you can opt for a gift pouch version delivered to your home. Enjoy the elegance and prestige of Hôtel du Cap-Eden-Roc.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days from the date of purchase, for delivery within metropolitan France. You will receive your gift box in an elegant pouch at the address indicated during your order, at our establishment Hôtel du Cap-Eden-Roc.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Hôtel du Cap-Eden-Roc, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. Beneficiaries can book their dates at Hôtel du Cap-Eden-Roc to fully enjoy their experience.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service is possible depending on availability and the conditions of Hôtel du Cap-Eden-Roc. You can choose from our various offers, such as lunch at the Louroc restaurant or a spa day, to fully enjoy your stay at our establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. The reservation can be made directly with the Hôtel du Cap-Eden-Roc establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can book your dates at Hôtel du Cap-Eden-Roc to fully enjoy your experience.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the specific conditions of your reservation, which you can view during the online booking process. Enjoy your stay at our establishment, Hôtel du Cap-Eden-Roc.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking, at our establishment Hôtel du Cap-Eden-Roc.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift checks. You can use them to book an experience within our Hôtel du Cap-Eden-Roc establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, Hôtel du Cap-Eden-Roc offers tailored gift boxes. Discover our online offers to find the one that suits the occasion you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays or gatherings with friends, for unforgettable moments at Hôtel du Cap-Eden-Roc.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Hôtel du Cap-Eden-Roc are official and guaranteed without intermediaries, thus providing you with an authentic and direct experience with our establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in our gift boxes correspond to those you can enjoy on-site at Hôtel du Cap-Eden-Roc. Each box is designed to provide a unique experience, whether it's a gourmet lunch, a treatment at the Dior Spa Eden-Roc, or an unforgettable stay. Specific details of each service are available directly in the description of the boxes.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on availability and the establishment's conditions. The Hôtel du Cap-Eden-Roc gift boxes offer great flexibility to customize your experience, whether it's for a massage, a facial treatment, or a gastronomic tasting in one of our restaurants with a view of the Mediterranean.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a Hôtel du Cap-Eden-Roc gift box. Payment terms are specified during the order on our official website.
Is online payment secure?
The online payment for your gift box is secure to protect your banking data. You pay directly to the establishment Hôtel du Cap-Eden-Roc.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at Hôtel du Cap-Eden-Roc.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique and exclusive experience at Hôtel du Cap-Eden-Roc, including stays, gourmet meals, and spa treatments, in a setting of refined elegance.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of our establishment, Hôtel du Cap-Eden-Roc.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This allows for immediate digital delivery or home delivery in a gift envelope, depending on your choice. Enjoy the elegance and prestige of Hôtel du Cap-Eden-Roc.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Hôtel du Cap-Eden-Roc.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for Hôtel du Cap-Eden-Roc gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the information related to your purchases of gift boxes for Hôtel du Cap-Eden-Roc.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift box purchases, with optimal security for your transactions. Take advantage of this convenience to offer an unforgettable stay at Hôtel du Cap-Eden-Roc.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be sent to you by email. You can also find it in your customer account on the official Hôtel du Cap-Eden-Roc website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and made directly to our establishment, Hôtel du Cap-Eden-Roc.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, Hôtel du Cap-Eden-Roc.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly with our establishment Hôtel du Cap-Eden-Roc.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the Hôtel du Cap-Eden-Roc establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the box for a unique and thoughtful touch, in keeping with the elegance of Hôtel du Cap-Eden-Roc.
Can we add options to your gift box offers?
The available options to customize your gift boxes vary depending on the offers. You can choose between gastronomic experiences, stays, or treatments at the Dior Spa Eden-Roc, among other services. All possibilities are detailed in the conditions of each gift box at Hôtel du Cap-Eden-Roc.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging for your gift boxes sent by mail. You can choose the packaging option when placing your online order to provide an even more refined experience for your loved ones at our establishment, Hôtel du Cap-Eden-Roc.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. The Hôtel du Cap-Eden-Roc gift boxes offer customization options to make your gift unique.
How do I request a refund for a gift box purchased online?
For a refund of your gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment Hôtel du Cap-Eden-Roc.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment Hôtel du Cap-Eden-Roc.
Can partially used gift boxes be refunded?
Partially used gift boxes from Hôtel du Cap-Eden-Roc cannot be refunded. The terms of use are specified at the time of purchase, at our establishment Hôtel du Cap-Eden-Roc.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The gift boxes from Hôtel du Cap-Eden-Roc offer flexibility to choose and customize your gift, with a gift pouch version sent to your home or an immediate digital dispatch. You thus benefit from a direct and secure shopping experience, at the best price, directly from the Hôtel du Cap-Eden-Roc establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the Hôtel du Cap-Eden-Roc gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the terms and conditions specified at the time of purchase. At Hôtel du Cap-Eden-Roc, gift boxes offer flexibility to book dates according to the availability of the establishment.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, we kindly ask you to provide us with a photo as soon as possible. We will process your request promptly according to the conditions of the establishment Hôtel du Cap-Eden-Roc.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from Hôtel du Cap-Eden-Roc are non-refundable after purchase, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use the voucher before its expiration date, it will no longer be usable. To avoid any disappointment, we recommend that you check the validity conditions at the time of purchase, in order to choose a duration suitable for the experience offered at our establishment, Hôtel du Cap-Eden-Roc.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the Hôtel du Cap-Eden-Roc establishment.
How can I redeem the cashback?
To use your gift box, you can book directly with Hôtel du Cap-Eden-Roc according to availability and the conditions indicated on your gift box. The beneficiary can choose their stay dates and fully enjoy the experience offered at our establishment.
What is the processing time for a refund after I make a request?
The refund processing times for a Hôtel du Cap-Eden-Roc gift box depend on the specific conditions of the establishment. Once your request is made, the refund is usually processed within a few days, according to the terms in effect at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Hôtel du Cap-Eden-Roc are generally neither exchangeable nor refundable after purchase. This policy applies to all our gift boxes, allowing the lucky recipient to book their dates at our establishment.
Are there any dates excluded for gift boxes?
Some dates may be excluded for bookings made with a gift box, especially during special events like the Cannes Film Festival. Check the available dates when making your reservation at Hôtel du Cap-Eden-Roc.
Is booking with a gift box subject to availability?
The reservation with a gift box at Hôtel du Cap-Eden-Roc is subject to the availability of the establishment. We recommend that you book your stay dates as soon as possible to guarantee your experience in this mythical palace on the French Riviera.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email with instructions to create a new password, so you can fully enjoy your gift box at Hôtel du Cap-Eden-Roc.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Hôtel du Cap-Eden-Roc, you will need the number of your gift box. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box at Hôtel du Cap-Eden-Roc on the weekend depends on the availability of the establishment. You can book your dates directly with the hotel to fully enjoy your experience.
Can I use my gift box on holidays?
The use of your gift box at Hôtel du Cap-Eden-Roc is possible depending on the availability of the establishment. You can enjoy this exceptional experience by booking your dates directly with the hotel, even on holidays.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. Once you have your gift box, you can choose your stay dates and fully enjoy the unique experience offered by Hôtel du Cap-Eden-Roc.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment. The recipient of your gift box can thus fully enjoy their experience at Hôtel du Cap-Eden-Roc.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the Hôtel du Cap-Eden-Roc establishment.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at Hôtel du Cap-Eden-Roc. The establishment offers you the opportunity to enjoy its services, including restaurants overlooking the Mediterranean and the Dior Spa Eden-Roc, for an unforgettable experience.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, according to the conditions of the Hôtel du Cap-Eden-Roc establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as lunch at the Louroc restaurant or a treatment at the Dior Spa Eden-Roc. Any additional supplements or options, such as extra services, are at your own expense. The reservation conditions are specified at the time of purchase at our establishment, Hôtel du Cap-Eden-Roc.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a unique experience at Hôtel du Cap-Eden-Roc, such as lunch at the Louroc restaurant or a spa day. Hôtel du Cap-Eden-Roc is located in Antibes, on the French Riviera, and offers an elegant and refined setting for an unforgettable getaway.
Can my gift box be used all at once?
Your gift box for Hôtel du Cap-Eden-Roc can be used in one go, according to the establishment's conditions. You can book your dates directly with the hotel to fully enjoy your experience.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a unique experience at our establishment, Hôtel du Cap-Eden-Roc. You will thus be able to fully enjoy our exceptional setting and our high-end services, such as lunch at the Louroc restaurant or a spa session.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at our Hôtel du Cap-Eden-Roc. You can fully enjoy our exclusive services, such as lunch at the Louroc restaurant or a spa session, in an exceptional setting overlooking the Mediterranean.
Is an upgrade possible with an additional fee using my gift box?
An upgrade may be possible depending on availability and the establishment's conditions. Options may vary depending on the period and demand. You can take advantage of this opportunity during your stay at Hôtel du Cap-Eden-Roc.
Can someone else use my gift box?
The gift box you have received is personal and reserved for your personal use. You will be able to enjoy your unique experience in the refined setting of Hôtel du Cap-Eden-Roc.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the establishment's conditions. The terms are specified on your gift box and depend on the services chosen at our establishment, Hôtel du Cap-Eden-Roc.
Is an ID required upon arrival when using a gift box?
Hôtel du Cap-Eden-Roc may request a piece of identification upon arrival when using a gift box. This formality ensures the safety and comfort of all guests in our establishment.
Do you accept pets?
Hôtel du Cap-Eden-Roc does not accept pets, in order to preserve the comfort and tranquility of all its guests in this exceptional setting.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and then follow the instructions on our website. The recipient can book their dates at the establishment and enjoy their gift box at our hotel Hôtel du Cap-Eden-Roc.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest, while enjoying the elegance and prestige of Hôtel du Cap-Eden-Roc.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, subject to availability and the conditions of the Hôtel du Cap-Eden-Roc establishment.
What are the check-in and check-out times?
The check-in and check-out times at Hôtel du Cap-Eden-Roc are set according to the conditions of your gift box. For an unforgettable stay in our mythical palace on the French Riviera, make the most of the amenities offered by your gift box.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. You can enjoy gourmet menus, treatments at the Dior Spa Eden-Roc, or unforgettable stays at our Hôtel du Cap-Eden-Roc establishment.
What is the difference between a gift box and a free amount voucher?
A gift box from Hôtel du Cap-Eden-Roc offers you a choice among predefined experiences, such as lunch at the Louroc restaurant or a treatment at the Dior Spa Eden-Roc. However, a voucher with a free amount allows you to pay for a service up to the chosen amount, for a custom experience at our Hôtel du Cap-Eden-Roc establishment.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them to learn more about the reservation and use of your gift box at Hôtel du Cap-Eden-Roc.
How do I use a gift box during booking?
To use your gift box at Hôtel du Cap-Eden-Roc, simply mention your unique code when booking with the establishment. The recipient can then choose their stay dates and fully enjoy the offered experience, whether it's a gourmet lunch, a spa treatment, or an unforgettable stay in Provence-Alpes-Côte d'Azur.
Can the gift box be transferred to a third party?
The Hôtel du Cap-Eden-Roc gift box can be given to a third party, simply by indicating the recipient's name during the order.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity may be considered according to the establishment's conditions. The Hôtel du Cap-Eden-Roc gift boxes offer a unique experience, with various options for stays, gourmet meals, or spa treatments, allowing flexibility in the use of services.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment Hôtel du Cap-Eden-Roc.
What is the validity period of a gift box?
The validity period of an Hôtel du Cap-Eden-Roc gift box is 3 years from the date of purchase. The lucky recipient can book their dates at the establishment and fully enjoy their experience.
Are children allowed?
Hôtel du Cap-Eden-Roc welcomes children and even offers a club dedicated to their leisure. However, it is advisable to check the specific conditions at the time of booking to ensure that the stay meets your expectations, at our establishment Hôtel du Cap-Eden-Roc.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box remains lost. In case of exceeding, an additional payment is required, according to the conditions of the Hôtel du Cap-Eden-Roc establishment.
Is the spa access private?
Access to the spa at Hôtel du Cap-Eden-Roc depends on the gift box chosen. Some boxes include private access, while others allow access to the shared spa. You will find the specific details in the description of each box.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic experiences, wellness stays, and exceptional moments at Hôtel du Cap-Eden-Roc. You can give a lunch or dinner in our restaurants with a view of the Mediterranean, access to our Dior Spa Eden-Roc, or a gift voucher for a custom amount, allowing the lucky recipient to personalize their stay according to their wishes.